Terms & Conditions

Definition of the service offered:
I am a Tour Guide and I offer private tours of the city of Florence and its surroundings.

For the services offered by Lisaflorencetours.it here you can find terms and conditions about:

  • Request of avalaibility
  • Payment
  • Disclaimer of responsibility
  • Notes


Request of avalaibility

To enquire about availability for a tour, please click here. Please note that a tentative reservation is NOT confirmed until you receive a direct answer from me, Lisa.



When answering your e-mail with the tentative reservation, Lisa will give you all the practical information, including on the payment which is due in cash on the day of the tour.


Disclaimer of responsibility

Lisa is not responsible for damage caused by third parties or for reasons beyond her control and cannot be held responsible for injuries, the loss of valuables or objects during tours or for the inappropriate or dangerous behavior of clients who are always responsible of their own safety and actions. Children (under 18 years of age) are under the responsibility of their parents or care-takers. You hereby release Lisa from all claims and causes of action whatsoever arising from any injury, death or other damages - both pecuniary and non-pecuniary - to you that may occur as a result of your participation in the tours offered, or as a result of the negligence of any party.



Please NOTE: the prices of tours on this site NEVER include the costs of entrance tickets to museum or any other expenses during the tours.
The prices refer only to the hourly rate for tours, i.e. Lisa’s time as your guide.

Also note that in case of bad weather, or the closing of museums for a strike or any other reason that is not under Lisa’s control or responsibility, the program of the tour might vary.
Lisa will always try to find the best alternative possible and continue the tour.

Florence Tours with Lisa